Do I have to download anything to use QuickTax?
QuickTax is an interactive, online tax preparation product from the maker's of QuickTax, Canada's #1 best-selling tax software*, located on our secure Web servers. Unlike software products that you purchase in a store and install on your computer, QuickTax resides on the Intuit servers and works interactively without downloading the software onto your computer.

Please note, you must have Adobe Acrobat Reader installed to print your completed tax return. Most Internet users already have the Acrobat Reader. But if you don't, you can go to Adobe's web site and download it for free.

QuickTax has videos to offer tax tips and explanations that make doing your taxes easier than ever. To view our videos you need QuickTime. This is a free download from Apple, and you can download QuickTime Player from its Web site. You can still use QuickTax without QuickTime installed, however you will not be able to view the videos.

What are the minimum system requirements my computer needs to have?
You will require:

• Microsoft® Windows® 98,ME,NT,2000,XP,Vista
  • Microsoft Internet Explorer 5.5 or higher
    or FireFox 1.0 or higher,
    or Netscape 7.2 or higher
  • 128-bit encryption
  • Cookies and JavaScript must be enabled
• Mac OS X
  • Netscape 7.2 or higher,
    or FireFox 1.0 or higher(OS X only),
    or Safari 1.2 or higher (OS X only)
  • 128-bit encryption
  • Cookies and JavaScript must be enabled

We also recommend the following screen settings:

• 800 x 600 screen resolution (1024 x 768 recommended)
• 256 colours minimum (16-bit or higher recommended)

How do I set my browser to accept cookies?
In most cases, this is not an issue. However if you are running AOL, you need to launch Internet Explorer independently. If you don't know how to do this, try clicking Start/Programs and search for Internet Explorer. Then do the following:

• Select Internet options from the View menu
• Click the Advanced tab
• Scroll down to the Cookies sections Check the box "Always accept cookies"

Internet Explorer 5.x and 6.x

• Select Internet options from the Tools menu
• Click the Security tab
• Click Trusted sites, then the Sites button
• Enter "https://www.QuickTax.ca" in the first field
• Click the Add button, then OK

Netscape Navigator 5.x and 6.x

• Select Preferences from the Edit menu
• Highlight the Advanced (Netscape 4.x) or Privacy & Security (Netscape 6.x) list item under Categories
• Highlight Cookies
• Click "Enable all Cookies"

How do I set my browser to 128-bit encryption?
128-bit encryption provides the highest level of protection currently available for all your Internet communications, including credit card use and financial transactions.

Internet Explorer 5.x and AOL

• Select About Internet Explorer from the Help menu
• Check the Cipher Strength, if any value less than 128-bit, then click on Update Information or go here
• Download the appropriate file corresponding to your version of Internet Explorer and follow the installation instructions
  NOTE: Internet Explorer 5.5 and 6.x includes 128-bit encryption

Netscape Navigator 5.x, 6.x

• In Navigator or Communicator, go to the Help menu and select About Navigator (or Communicator).
• Look for the section that reads "Contains encryption software from RSA Data Security, Inc".
• If the next paragraph says "This version supports U.S. security", that means you have 128-bit security. If it says you have International security, that means you have 40-bit security.
• If any value less than 128-bit, then go to here and perform the following steps:
• Click the download button next to the browser version of your choice.
• Complete the steps until you reach the final download page, Step 4.
• Click the check box next to "Download strong encryption if eligible."
• If appropriate, click "Download for Free" below "U.S. and Canadian Customers".
• Read the Eligibility form for downloading 128-bit encryption products and, if you meet the requirements, click the "I Accept" button.
• Note the location of the installation file for the 128-bit encryption version of Communicator.
  NOTE: Netscape Navigator 6.x includes 128-bit encryption

How do I set my browser to allow JavaScript?
In most cases, this is not an issue. However, if you are running AOL, you need to launch Internet Explorer independently. If you don't know how to do this, try clicking Start/Programs and search for Internet Explorer. Then do the following:

Internet Explorer 4.x and AOL

• Select Internet Options from the View menu.
• Click Advanced and scroll down to the Java VM section.
• The following options should be checked
  Java console enabled (requires restart
  Java JIT Compiler Enabled

Internet Explorer 5.x and 6.x

• Select Internet Options from the Tools menu.
• Click Advanced and scroll down to the Java VM section.
• The following options should be checked
  Java console enabled (requires restart)
  Java JIT Compiler Enabled

Netscape Navigator 4.x and 6.x

• Select Preferences from the Edit menu.
• Highlight Advanced in the Category section of the Preferences dialog window.
• The following option should be checked:
  Enable JavaScript

How do I print my tax return?
Once you are satisfied with your tax return and have paid QuickTax fees, your computer can print your tax return on plain paper using the program Adobe Acrobat Reader.
If you do not have this program installed, you can download it free of charge.

How can I use QuickTax if I don't own a computer?
You can use QuickTax on any computer with Internet access, whether it's at a friend's, at the library or at an Internet café.

How do I make a backup of my tax information?
QuickTax stores your file safe, secure and encrypted with its own key based on your password. An encrypted backup is kept in a second data bank in an off-site, secure location.
You can always keep a copy of your tax return in PDF format for viewing and printing later. And remember, QuickTax is a year-round service where you can access your return anytime until December 2009 when the tax year 2007 service goes offline.

* As sourced through AC Nielsen's Computer Product Index